apology: the test
Matching exercise
If you don't like it then I'm sorry but there's nothing I can do.
Yes, make sure you are more careful in future.
I'm sorry. It won't let it happen again.
Please don't worry about it.
Well, if that's the way it has to be, I'll go along with it.
I'm sorry to hear about you money troubles.
Thanks, that's nice of you.
I'm sorry to interrupt but do you know if the café is open?
Sorry. Can I get past, please?
Regret but no commitment
Response to sympathy apology
Regret plus commitment
Response to guilt-accepting apology
The pushy apology
Apology as enquiry preamble
Response to guilt-shifting apology
Conditional, guilt shifting apology
Response to guilt-accepting apology