apology: the test
Matching exercise
I'm sorry. It won't let it happen again.
I'm sorry to hear about you money troubles.
Please don't worry about it.
I'm sorry to interrupt but do you know if the café is open?
Sorry. Can I get past, please?
If you don't like it then I'm sorry but there's nothing I can do.
Well, if that's the way it has to be, I'll go along with it.
Yes, make sure you are more careful in future.
Thanks, that's nice of you.
Apology as enquiry preamble
Response to guilt-accepting apology
Regret plus commitment
Conditional, guilt shifting apology
Regret but no commitment
Response to sympathy apology
Response to guilt-accepting apology
Response to guilt-shifting apology
The pushy apology